Frequently Asked Questions

Contents

What is bulk-online.com?

Bulk-online.com is divided into four parts.

  1. On our Forums you can ask questions to the community or help other persons.
  2. On our Who is Who you can present your personal skills. Get listed!
  3. On our eDirectory you can present your company and offer your products. List your company!
  4. On our News section you can read about the latest development of the Powder and Bulk industry.
You can read all information on bulk-online.com without an account. But if you want to participate on the forums, present yourself or your company you first need a personal account!

How to get a personal account on bulk-online.com?

We merged all previous accounts (for the different parts of bulk-online.com) together into one account. So a personal account is the same as a listing in the Who's Who.
You cannot participate on bulk-online.com without a listing in the Who's Who!

How to get listed as person in the Who's Who?

We merged all previous accounts (for the different parts of bulk-online.com) together to one account. So the personal listing and the registration means the same.
You can also use our registration process to find/reactivate your existing account!
You need a personal account/listing to participate on bulk-online.com. It is free-of-charge.

  1. Go to "Register now".
  2. Insert your email address and click "Go".
  3. If your email address is already used but not verified you can: If your email address is already used you can:
    • Enter your password and click "Login" to get logged in.
    • Click "Send new password" to get a new password to your email address.
    If your email address is not used you can:
    • Check another email address. Insert another email address and click "Check again".
    • Proceed the registration by inserting your family and given name and click "Check name". Please do not use any prefixes (like Dr. or Mr.) and just one Family and one given Name. You can add this information later!
  4. Our system tries to find an account by your name.
    If your name is already used on bulk-online.com
    • Select your profile and click "Send username to email". Then we will send your username to all your email addresses we know. Sometimes these emails need some minutes. Also have a look at your SPAM or Junk folders in your mailbox..
    If your name is not used on bulk-online.com or the presented profiles are not yours.
    • Proceed the registration by clicking "Create new Profile" .
  5. Insert all your personal data. Fields with * are required..
    • Click "Create Profile now" to proceed.
    • We will send you a welcome email with a verification link. Sometimes these emails need some minutes. Also have a look at your SPAM folders in your mailbox.
  6. You can now login and add more personal data to your personal profile.

How to verify my email address?

We need to verify your email address by reason of legal considerations.
Therefor we send you an email with a verification link. You have to click that link once to verify your email address. Sometimes these emails need some minutes. Also have a look at your SPAM folders in your mailbox.
You can request/get the verification mail by:

  1. Automatically after the registration process with the welcome message.
  2. By request using the "Lost password" process.
  3. By request after login on your profile at the red header message "Your primary email address is not verified! Please verify your email address to edit your profile!"
  4. By request while edit your email addresses. (Gear icon) ➔ "Edit email addresses".

You are not allowed to edit your profile without at least one verified email address.

How to get your company listed in the eDirectory?

You need to be listed as person in the Who's Who! Read How to get listed.
You need to be logged in the upper right side of this page. Read How to login.

  1. Go to "List your Company".
  2. Insert the name of your company without any descriptions or legal suffixes and click "Start listing!".
  3. Our system tries to find your company on bulk-online.com.
    If your company is already listed on bulk-online.com
    • Select your company and click "Request edit right" to edit your existing company profile. An email will be send to our administrator. He checks if you are allowed to edit the company profile and answers your request within 48 hours.
    If your company is not listed on bulk-online.com or the presented companies are not yours.
    • Proceed the listing by clicking "Add as new company"
  4. Insert all the asked data. Fields with * are required.
  5. Click "Create company now" to proceed.
  6. You will be redirected to the profile of the new company. You can now add more data.

How to edit your personal profile in the Who's Who?

You need to be listed as person in the Who's Who! Read How to get listed.
You need to be logged in in the upper right side of this page. Read How to login.

  1. Go to the Who's Who.
  2. Click on the link "My Profile" on the upper right side of this page behind the welcome message. If it is not shown read How to login.
  3. Click on the (Gear icon) on the upper right side of the big picture. There are several options to edit.
  4. Click inside your "About" text or your personal keywords to edit them. Afterwards click outside to save them.
  5. Click on the "edit" button behind your professional experience or publications.
  6. Click on the "add job" or "add publication" to add jobs or publications.
  7. Drag and drop your personal photo from your desktop to the dotted space on the person icon to upload your avatar image. Minimal size is 200x200 pixel. The best aspect ratio is 1:1. Best size is 1000x1000 pixel.
Notice that it can take up to 48 hours to update all parts of bulk-online.com with your new data.

How to edit your company profile in the eDirectory?

You need to be listed as person in the Who's Who! Read How to get listed.
Your company need to be listed in the eDirectory! Read How to get your company listed.
You need to be logged in in the upper right side of this page. Read How to login.
You need the edit right for your company.

  1. Go to your company profile.
  2. There has to be a red/yellow/green column above your company profile header. If not you don't have the edit right.
  3. Click on "⚙ Edit this Profile" at the right side of the red/yellow/green column.
  4. Click inside the "About" text to edit it. Afterwards just click outside to save it.
  5. To add a category scroll down to "Categories" and click the gray "add category" button.
  6. To become bulk-online leader scroll down to "Categories" and click the green "become leader" button.
  7. To add a tradename scroll down to "Tradenames" and click the gray "add tradename" button.
  8. To delete a category or a tradename click the red "delete" button behind the tradename or category
  9. Drag and drop your company logo from your desktop to the dotted space on the gray placeholder logo to upload your company logo. Minimal size is 135x135 pixel. The best aspect ration is 2:1. Best size is 2000x1000 pixel.
Notice that it can take up to 48 hours to update all parts of bulk-online with your new data.

How to login?

You need an personal account/registration. Read: How to get a personal account.
You have to use a supported browser. Read: Which browsers are supported?
We merged all previous accounts (for the different parts of bulk-online.com) together into one account.
You can use our "Lost password" process to check if you have an existing account!

  1. Go to the eDirectory, the Who's Who or the Forums.
  2. Log in with your email and your password on the upper right side of this page.
  3. The upper right side now says "Welcome [[your name]]". If not, read the "I can't login" instructions.

I can't login?

What message do you get?

  1. Message: You have entered an invalid username or password. Please enter the correct details and try again.

    • Try to reset your password. Reset password!
    • You can also use our "Lost password" process to check if you have an existing account or to find/reactivate your existing account!
    • If you forget your eMail address, write an email to wohlbier@bulk-online.com with as much personal information about you as possible, than we can try to find your account.
    • If you changed your eMail address (i.e. in case of a job transfer), write an email to wohlbier@bulk-online.com with your old and your new personal data.

  2. Message: We are sorry, we are not able to process the operation further. Your account should satisfy the single sign-on requirements. Please contact your administrator to solve this issue.

    Mostly this message appears when you are using an old version of "Microsoft Internet Explorer".

    • Try to use another web browser. Read: Which browsers are supported?
    • The chances are very high that you are logged-in anyway. Look at the upper right side of the page. If it says "Welcome, [[your name]]", then you are logged-in and you can post.
    • You want to change your account on the "Who is Who" after that message? Go to who.bulk-online.com and also look at the upper right side of the page. If it says "Welcome [[your name]]", then you can change your listing.

  3. Other Messages

    Write an email to wohlbier@bulk-online.com with the message you get, the address (URL) of the page with that message, your username, your full name and a short description what you want to do.

Which browsers are supported?

We support the current and the previous release of Google Chrome and Mozilla Firefox, which are the most used browsers.
You and your customers can view personal and company profiles also on other browsers like Microsoft Internet Explorer, Apple Safari and others. We recommend to use Chrome or Firefox to edit your profiles.
You also have to enable JavaScript and Cookies on your browser to edit your profiles.

How to activate your company listing?

Your company profile will be shown to everyone if you have deposited money into your profile and your balance is not 0 USD.
Read: How to deposit money to my company listing
.

How to deposit money to your company listing?

You need to be listed as person in the Who's Who! Read How to get listed.
Your company need to be listed in the eDirectory! Read How to get your company listed.
You need to be logged in in the upper right side of this page. Read How to login.
You need to be the payment contact of your company.

  1. Go to your company profile.
  2. Click on "⚙ Edit this Profile" at the right side of the red/yellow/green column above your company profile header.
  3. Click on "Deposit money" in the shown list.
  4. Insert the amount you want to spend in USD. You can also click on one of the "Calculation helpers" in the line below. i.e. "full year".
  5. Select if your payment location is inside or outside Germany. Inside of Germany we have to add value-added tax (Umsatzsteuer).
  6. We will show your amount due in USD and EUR. The exchange rate is also shown. All prices and amounts on bulk-online.com are in USD but you can also pay in EUR.
  7. Select your payment method.
  8. Click on "Pay #.## USD" to proceed.
  9. We will send you an email with the order acknowledgement and with all further instructions.

If you have any questions, write an email to wohlbier@bulk-online.com!

How to show my company and position at my personal profile header or in the forums?

You need to be listed as person in the Who's Who! Read How to get listed.
You need to be logged in in the upper right side of this page. Read How to login.

  1. Go to the Who's Who.
  2. Click on the link "My Profile" on the upper right side of this page behind the welcome message. If it is not shown read How to login.
  3. Scroll down to "Professional Experience" and click the "edit" button behind the company you want to be shown.
  4. Click on the checkbox below "This is my main job".
  5. Click on the green "save" button.
  6. Reload the page or click on "Profile" below the big image at your profile header.

How to remove a person from my company profile?

Contact the person and tell her to set the resignation date of the job at your company at her profile on "Professional Experience".
If you can not contact the person, write an email to wohlbier@bulk-online.com and write the persons name (or profile URL), the resignation date and your company id (or profile URL).

How can I get more orders with bulk-online.com?

  1. On our Who is Who you can present your personal skills. Get listed!
  2. On our eDirectory you can present your company and offer your products. List your company!
  3. On our Forums you can help other persons and offer them assistance. Register now!
  4. You can use banner ads on all bulk-online.com pages.
  5. Do you have any further ideas for a cooperation? Don't hesitate to contact wohlbier@bulk-online.com.

Other questions?

If you have any other questions, write an email to wohlbier@bulk-online.com!